Refund & Cancellation Policy
We believe in complete transparency, honest pricing, and customer trust. Please read our detailed policy carefully before making a purchase.
Last Updated: June 2026
1. What You Are Paying For
When you purchase the RGJobs PRO Pass (₹199) or any AI Credit Top-Up, you are paying for instant access to premium digital services. These services include, but are not limited to:
- AI-Powered Resume Analysis — Our AI scans your resume, identifies missing keywords, and provides actionable improvement suggestions tailored to each job.
- AI Resume Health Check — A comprehensive audit of your resume's quality, formatting, and ATS compatibility.
- Enhanced Profile Visibility — Your profile is prioritized and highlighted to employers.
- Premium Badge — A visual trust signal on your profile indicating verified PRO status.
- Priority Application Routing — Your job applications are given higher priority in employer queues.
- Unlimited AI Credits — No daily or weekly limits on AI analyses during your PRO period.
⚡ Important: Instant Digital Delivery
All PRO services are activated instantlyupon successful payment. Since these are digital services that are delivered and consumed immediately, they are treated as "used" from the moment of activation — regardless of whether you choose to use them or not.
🚫 What You Are NOT Paying For
The PRO Pass is not a guarantee of job placement, interview calls, or the availability of job listings matching your specific profile (such as graduation batch, experience level, skill set, or preferred location). RGJobs is a service platform, not a placement agency. Job listings on our platform are posted by third-party employers and are subject to change at any time.
2. When You ARE Eligible for a Refund
We stand behind the quality of our services. You are entitled to a refund in the following specific scenarios:
✅ A. Technical / Payment Failures
- Money was debited from your account but your PRO plan was not activated within 10 minutes.
- You were charged twice for the same purchase due to a payment gateway error.
- Razorpay or your bank confirms a failed transaction where money left your account but did not reach us.
→ These are automatically reversed within 5–7 business days. No action needed from you.
✅ B. The "3-Keyword" AI Service Guarantee
If you use our AI Resume Analyzer against at least one job listing and the AI fails to identify at least 3 missing keywords or actionable suggestions, you are entitled to a full refund.
- Timeframe: Claim must be submitted within 48 hours of purchase.
- Condition: You must have completed at least one AI analysis on the platform.
- Proof Required: Screenshot of the AI analysis result showing fewer than 3 suggestions.
✅ C. Platform Downtime / Service Outage
If the RGJobs platform experiences a major outage lasting more than 48 consecutive hours during your active PRO period, and you were unable to use any PRO features during that time, you may request a pro-rata extension or a partial refund.
3. When Refunds Will NOT Be Issued
Since the PRO Pass provides instant access to premium digital services that are consumed upon activation, refunds will not be issued in the following cases:
Job Listings Not Matching Your Profile
If you purchased PRO but found that currently available jobs do not match your specific graduation batch, experience level, skill set, or preferred location. Example: You are from a 2019 batch with no work experience, and our current listings are for recent graduates or experienced candidates.
Change of Mind / Buyer's Remorse
If you simply change your mind after purchasing, or decide you no longer need the PRO services after 1 or 2 days. The services were already delivered and activated for you.
Not Using the Services
If you purchased PRO but chose not to use any of the AI analysis, resume health, or other PRO features during your active period. Access was available — usage is your choice.
Dissatisfaction with Job Market Conditions
If you are unhappy with the general state of the job market, the number of open positions, hiring freezes by companies, or the competition for roles. These are external factors beyond our control.
Expecting Guaranteed Job Placement
If you expected the PRO Pass to guarantee you a job, an interview call, or a direct placement. RGJobs is a technology service platform — we provide tools to improve your chances, not guaranteed outcomes.
Request Made After 48 Hours
Refund requests submitted more than 48 hours after the date and time of the original transaction will not be entertained, except for verified technical/payment failures.
4. Cancellation & Auto-Renewal Policy
At RGJobs, we despise hidden recurring charges. The PRO Pass is a ONE-TIME payment for a 30-Day access period.
- We never store your card, UPI, or banking details.
- There is no auto-renewal. Your PRO status simply expires after 30 days.
- There are no recurring charges, no hidden fees, and no cancellation penalties.
- If you wish to continue PRO after 30 days, you must manually purchase a new pass.
Since there is no subscription to cancel, there is no cancellation process. Your PRO access naturally expires at the end of the 30-day period.
5. Refund Amount & Deductions
For all approved refund requests (as per Section 2), the refund amount will be calculated as follows:
| Scenario | Refund Amount |
|---|---|
| Payment failure / double charge | 100% (Full Amount) |
| AI "3-Keyword" Guarantee claim | 100% (Full Amount) |
6. How to Request a Refund
If you believe your situation qualifies for a refund under Section 2, follow these steps:
- Send an email to rgjobsupdate@gmail.com within 48 hours of your purchase.
- Use the subject line: "PRO Refund Request — [Your Full Name]"
- Include the following in your email:
- Your registered email address on RGJobs.
- Your Razorpay Order ID or payment receipt screenshot.
- A clear description of the issue and the reason for requesting a refund.
- Any supporting screenshots (e.g., AI analysis result, error messages).
Our team will review your request and respond within 24–48 hours. If approved, the refund will be credited to your original payment method within 5–7 business days.
7. Our Commitment to You
We understand that spending ₹199 is a decision you make with trust, and we take that trust very seriously. Here is what we guarantee:
- Every PRO feature listed on our platform will work exactly as described.
- Our AI engine will provide genuine, actionable insights — not generic filler content.
- We will never charge you without your explicit action and consent.
- We will never sell, share, or misuse your personal data or resume information.
- We actively add new job listings daily and remove expired ones to maintain a high-quality, relevant job board.
💡 Before You Purchase
We strongly recommend that you browse the available job listings on our platform for free before purchasing the PRO Pass. This way, you can verify whether our current listings match your batch, experience, skills, and career goals. If you find relevant opportunities, the PRO Pass will help you maximize your chances. If no jobs match your profile, you can check back later when new listings are added — there is no pressure to buy immediately.
Need billing support?
If you have questions about your invoices, transactions, or account upgrade status, our dedicated billing desk is ready to help.