Salary
4-8 LPA
Batches
2023, 2024, 2025
Apply Route
100% Direct
About The Role
66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. We are seeking an IT Service Desk L1 Engineer to provide timely and effective technical support to end-users.
Responsibilities
Serve as the first point of contact, providing timely and effective technical support to end-users.
Accurately log, categorize, and prioritize all incoming service requests and incident tickets within the ITSM system.
Diagnose and resolve technical issues related to hardware, software, business applications, and network connectivity (LAN/WAN, VPN).
Manage user access, including performing password resets and account unlocks.
Escalate complex issues to higher-level technical teams as needed.
Maintain accurate records of all service requests and incident tickets.
Provide exceptional customer service experience for all end-users.
Collaborate with internal stakeholders to resolve technical issues and improve IT services.
Stay up-to-date with the latest technologies and IT trends to improve technical skills and knowledge.
Requirements
- B.Tech/M.Tech/MCA in Computer Science or related field.
- Minimum 1-2 years of experience in IT Service Desk or related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic knowledge of IT service management principles and practices.
- Familiarity with ITSM tools and software.
- Certifications in ITIL or similar frameworks are a plus.
Eligibility Checklist
B.Tech/M.Tech/MCA, 2023-2025 passout.
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