Home JobsSoftware Support Engineer I at Esko (Bangalore) – Customer Support & Web Application Troubleshooting Role

Software Support Engineer I at Esko (Bangalore) – Customer Support & Web Application Troubleshooting Role

Sourced from jobs.veralto.com

Software Support Engineer

Bengaluru

Full-Time

Posted June 1, 2026

Salary

5-8 LPA

Batches

Freshers

Apply Route

100% Direct

About The Role

Esko is a leading software company that develops innovative solutions for packaging, labeling, print production, and product lifecycle management. As part of Veralto, Esko helps global brands improve product quality, streamline workflows, and accelerate innovation through advanced digital technologies. The company serves customers across multiple industries by providing software platforms that enhance operational efficiency, collaboration, and product development processes. Esko offers a dynamic work environment where technology professionals can build expertise in customer support, software troubleshooting, and enterprise application management while contributing to world-class customer experiences.

Responsibilities

Serve as the first point of contact for customers experiencing issues with Esko software solutions

Gather and analyze customer-reported issues and perform initial troubleshooting activities

Resolve common software issues using documentation, knowledge bases, and standard support procedures

Escalate complex technical problems to Level-2 support teams with complete issue documentation

Take ownership of support cases from initial contact through resolution or escalation

Communicate effectively with customers, providing timely updates and managing expectations

Document troubleshooting steps, findings, and resolutions accurately within support systems

Collaborate with support teams across regions and participate in training and knowledge-sharing initiatives

Requirements

Strong communication skills with the ability to handle customer interactions professionally
Good understanding of web applications and software troubleshooting concepts
Ability to analyze problems and identify effective solutions
Excellent listening skills and customer-focused mindset
Fluency in written and spoken English
Ability to work effectively in collaborative team environments
Comfortable working in a 24/7 support environment with rotational shifts and weekends
Willingness to work in a hybrid work model based on team requirements

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