Home JobsTechnical Support Engineer L1 at HackerRank (Hybrid – Bangalore) – Technical Support & Troubleshooting Role

Technical Support Engineer L1 at HackerRank (Hybrid – Bangalore) – Technical Support & Troubleshooting Role

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Technical Support Engineer

Bengaluru

Full-Time

Posted May 10, 2026

Salary

5-8 LPA

Batches

Freshers

Apply Route

100% Direct

About The Role

HackerRank is a globally recognized technology company that helps organizations hire skilled developers through coding assessments, technical interviews, and developer-focused solutions. Used by leading enterprises and startups worldwide, HackerRank enables companies to evaluate technical talent efficiently while supporting developers in improving their coding skills. The company is known for its innovation-driven culture, collaborative work environment, and focus on building scalable platforms for the global developer community. Working at HackerRank offers professionals an opportunity to contribute to impactful products while gaining experience in modern cloud-based technologies and customer-focused technical operations.

Responsibilities

Provide Level 1 technical support for customer and platform-related issues

Troubleshoot software, platform, and user-reported technical problems

Collaborate with engineering and product teams to resolve escalated issues

Monitor support tickets and ensure timely issue resolution

Assist customers with platform usage, configuration, and technical guidance

Document troubleshooting steps, resolutions, and technical processes

Identify recurring issues and contribute to process improvements

Maintain high customer satisfaction through effective communication and support

Requirements

Basic understanding of software applications, web technologies, and troubleshooting concepts
Good analytical thinking and problem-solving abilities
Strong verbal and written communication skills
Ability to manage multiple support requests effectively
Familiarity with ticketing systems and customer support workflows
Understanding of databases, APIs, or cloud-based applications is beneficial
Ability to work collaboratively in a fast-paced hybrid environment
Willingness to learn new technologies and support processes

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