Home JobsTechnical Support Engineer at Salesforce in India – Marketing Cloud, SQL and Technical Support Engineering Role

Technical Support Engineer at Salesforce in India – Marketing Cloud, SQL and Technical Support Engineering Role

Sourced from salesforce.wd12.myworkdayjobs.com

Support Engineer

Bengaluru

Full-Time

Posted April 2, 2026

Salary

10-15 LPA

Batches

Experienced

Apply Route

100% Direct

About The Role

Salesforce is one of the world’s leading cloud software companies, known for building customer relationship management platforms used by enterprises globally across sales, service, marketing, commerce, and automation. Its products help businesses manage customer engagement, digital campaigns, support operations, and data-driven decision making at scale. The company continues to expand into AI-powered enterprise workflows, enabling intelligent automation across CRM systems. This technical support engineering role focuses on helping enterprise customers succeed with Marketing Cloud by resolving complex platform issues, supporting product adoption, and contributing technical insights that improve platform quality and customer experience ☁️💼.

Responsibilities

Provide technical support for enterprise customers using Marketing Cloud and related platform capabilities.

Manage end-to-end issue resolution for customer-reported technical problems.

Investigate, document, prioritize, and escalate complex support cases.

Coordinate rapid resolution of critical business-impacting incidents.

Collaborate with product engineering teams to identify product gaps and improve platform experience.

Guide customers on platform features, implementation practices, and best usage approaches.

Create knowledge base content to improve operational efficiency.

Support peer learning through technical mentoring and collaborative troubleshooting.

Requirements

Minimum 2 years of experience in technical support or equivalent technical consulting roles.
Strong written and verbal communication skills.
Understanding of SQL and database concepts.
Knowledge of web technologies including firewalls and web servers.
Experience with software programming such as JavaScript, Java, Apex, C, or C++.
Proficiency in HTML, CSS, and JavaScript.
Ability to troubleshoot browser-related technical issues.

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