Home JobsTechnical Support Engineer (Remote) Job at Snyk | Developer Support & Cybersecurity Platform Role

Technical Support Engineer (Remote) Job at Snyk | Developer Support & Cybersecurity Platform Role

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Technical Support Engineer

Remote

Full-Time

Posted March 6, 2026

Salary

5-8 LPA

Batches

2024, 2025

Apply Route

100% Direct

About The Role

Snyk is a leading product-based cybersecurity company that helps developers identify and fix security vulnerabilities in their code, open-source dependencies, containers, and cloud infrastructure. Trusted by thousands of organizations worldwide, Snyk integrates security directly into the software development lifecycle, enabling developers to build secure applications faster. The company strongly supports the open-source community and focuses on empowering engineering teams with developer-first security tools. This Technical Support Engineer (Remote) role offers the opportunity to work closely with customers, engineering teams, and product stakeholders while helping users resolve technical challenges on Snyk’s security platform.

Responsibilities

Provide technical support to customers through email, chat, and GitHub issues.

Investigate and reproduce technical issues reported by users.

Analyze product behavior and dive into the codebase to identify root causes.

Collaborate with engineering teams to escalate and resolve complex issues.

Ensure customers receive timely updates regarding issue resolution progress.

Track recurring user feedback and contribute insights to product improvement discussions.

Improve customer support processes to enhance service efficiency and response time.

Create documentation, FAQs, and troubleshooting guides for common issues.

Build internal tools, dashboards, or integrations to improve the Customer Success workflow.

Maintain strong relationships with both enterprise and self-service users.

Requirements

Strong passion for helping users and delivering excellent customer experience.
Logical problem-solving approach and ability to prioritize tasks effectively.
Excellent verbal and written communication skills.
Curiosity and willingness to explore technical challenges.
Interest in cybersecurity, open-source software, or developer tools.
Ability to collaborate with technical teams and understand complex systems.
Strong organizational and analytical thinking skills.

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