About The Role
Atlassian is a global leader in collaboration and productivity software, powering how teams plan, build, and deliver work. With products trusted by millions worldwide, Atlassian focuses on cloud-first solutions that emphasize reliability, security, and great user experience. Loom, part of the Atlassian ecosystem, enables fast, async video communication that helps teams explain ideas clearly and move work forward. As a Support Engineer 1 for Loom in Bengaluru, you’ll play a critical role in ensuring customers have a smooth, positive experience with Atlassian Cloud products.
Responsibilities
Requirements
- 1+ years of customer-facing or technical support experience.
- Understanding of IaaS, PaaS, and SaaS concepts.
- Familiarity with AWS services such as S3.
- Knowledge of web technologies, browser behavior, and troubleshooting tools (DevTools, HAR files, caches, cookies, security settings).
- Understanding of DNS record types (A, CNAME, TXT) and practical networking troubleshooting.
- Excellent written and verbal communication skills in English.
- Strong customer-centric mindset, adaptability, curiosity, and problem-solving ability.
AI Match Score
Find out instantly if you are a good fit for this role using our advanced AI analysis.
Ready to Apply?
Submit your application seamlessly through the official portal. Make sure your resume is up to date!
Closes internally when filled