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Software Support Engineer Job at ThrivePass Noida | SQL & Application Support Role

Software Support Engineer Job at ThrivePass Noida | SQL & Application Support Role

Support Engineer

Noida
Full-Time
Posted December 28, 2025
Salary
5-8 LPA
Batches
2024, 2025
Applicants
High Demand

About The Role

ThrivePass is a technology-driven platform focused on simplifying and modernizing employee benefits and engagement programs. By offering flexible benefits solutions backed by robust software systems, ThrivePass helps organizations improve employee satisfaction while maintaining operational efficiency. The company values ownership, accountability, and technical depth, especially within its support and operations teams. As a Software Support Engineer at ThrivePass in Noida, you will play a critical role in ensuring application stability, data accuracy, and seamless customer experiences across production systems.

Responsibilities

Investigate, analyze, and resolve application- and data-related issues in production environments.
Write, debug, and optimize complex SQL queries involving joins, validations, and performance checks.
Perform safe data corrections with proper validation to ensure data integrity and accuracy.
Troubleshoot production issues using logs, monitoring tools, and structured debugging approaches.
Understand end-to-end product workflows and conduct basic impact analysis before making changes.
Maintain clear documentation, structured ticket updates, and resolution summaries.
Collaborate closely with Engineering, QA, and Product teams to resolve issues efficiently.
Take full ownership of assigned tasks and incidents from identification through resolution.
Continuously identify patterns in issues and suggest long-term fixes or process improvements.

Requirements

  • Strong SQL skills, including complex joins, debugging, and performance analysis.
  • Prior experience in Application Support, Technical Operations, or Data Support roles.
  • Ability to understand system logic, APIs, and data flows across applications.
  • Strong analytical thinking and problem-solving capabilities.
  • Excellent written and verbal communication skills.
  • High attention to detail with a self-driven and accountable work approach.
  • Proficiency in MS Excel for data analysis, validation, and reporting.

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Closes internally when filled

Support Engineer at Software Support Engineer Job at ThrivePass Noida | SQL & Application Support Role - Apply Now | RGJobs